Refund policy

General Policy

At SND Essence, we want you to love your purchase. If you are not completely satisfied, we will work with you to make it right in accordance with this Refund & Returns Policy.

Eligibility for Returns & Refunds

Items may be returned within [14 days] of delivery.

To be eligible, the product must be:

Unopened, unused, and in its original packaging.

Accompanied by proof of purchase (order confirmation or receipt).

Due to the personal and hygienic nature of skincare and fragrance products, opened or used items cannot be returned or refunded unless they arrived damaged or defective.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [3 days] of delivery. We will provide a replacement or refund at no additional cost once verified.

Non-Returnable Items

Opened or used skincare and fragrance products.

Gift cards or promotional items.

Final sale or clearance products.

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds will be issued to your original payment method within [ 3 - 7 business days].

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your product (if eligible) and place a new order.

How to Start a Return

To initiate a return, please contact us at:

📧 Email: Sndessence25@gmail.com

📍 Address: 1032 Mott St San Fernando, Ca 91340

Please include your order number and reason for return.